New: Contact support directly from leadtributor

✨ We're excited to announce a new feature that lets you reach our support team without leaving leadtributor: Contact support – right from the application.

Until now, the way to our support led through the Help Center or took detours via our website and phone. From now on, you create your support request right where the question arises: in leadtributor itself. Your request lands as a ticket directly with our support team – including all the technical details needed for fast processing, without any follow-up questions about your identity or account.

What's new?

In the help menu (the question mark icon in the top right of the header bar) you'll find the new entry “Contact support”. One click opens the support dialog in two steps:

• Step 1 – what is it about? You first choose whether your request concerns leads or their distribution or leadtributor itself (usage, technical issues). This way your question reaches the right contact from the start.
• Step 2 – your request: A compact form with subject and message. Describe your request as specifically as possible.
• Automatically attached information – so our support can help you without follow-up questions, leadtributor attaches a few details to your request: your name and email address, your role and company, the currently open view, and technical details such as app version, browser and language.
• Full transparency – you can see exactly which details are sent before submitting, in the expandable section “Automatically attached information” – nothing is transmitted that you don't see there.

After submitting you receive a confirmation; all further communication about your request takes place by email via our ticket system, as usual.

Note for sales partners: the right contact for your question

Not every question belongs with leadtributor support: questions about lead content or lead distribution are answered by your client – they know their leads, their marketplaces and their distribution rules. leadtributor support helps with problems using leadtributor.

That's why, if you as a sales partner choose “Problems with leads or their distribution” in the first step, the dialog shows you the right contacts directly: if you open support from a lead page, the client of that lead is offered with an email link – otherwise the list of your clients.

Data privacy

Your request is processed as a ticket in our support system (Zendesk). The dialog points this out and links to our privacy policy. Please don't include sensitive data about third parties in your message – the automatically attached information is limited to the details listed above, which are needed to process your request.

What do you need to do?

Nothing – the feature is available to all signed-in users right away. The next time you have a request, just click the question mark in the top right → “Contact support”. We look forward to your requests – and to helping you even faster in the future.